Launch an automated cancel experience in minutes — show offers, learn why users churn, track retention analytics, and get instant alerts.
No Credit Card Required
How it works
Turn Cancellations into Retention in 3 Steps
1. Connect Your Stripe Account
Connect Stripe
Secure Restricted API Key
2. Setup Your Cancel Flow
Configure Offers & Survey
Customize as needed
Add to your SaaS in minutes
3. Start saving more revenue!
No Credit Card Required
Rich Analytics
Visualize churn, saves, and retention trends instantly inside your dashboard.
Instant Alerts
Get notified in Slack or Discord whenever a user cancels or accepts an offer with details
Understand Why Users Leave
See cancel reasons, track patterns, and refine offers that drive higher retention.
#1
Simple, Fast & Powerful
10 min
To go live
20–40 %
Lower churn rate
Built for
SaaS subscriptions
Smart Cancel Flow
The Complete Cancel Flow, Re-imagined for Retention
* Optional & Customizable
Initial Offer or Action
Engage users instantly when they click “Cancel.” Show pause options, tailored offers, or trigger a custom event like contacting support.
Collect Feedback that Matters
Gather key cancel reasons and optional comments. Let RetainWell’s insights help you fix the root causes behind churn.
Trigger Smart Offers & Actions
Show personalized offers or trigger custom events based on cancel reasons. End with a final confirmation step that highlights what users lose if they leave.
Core Features
What’s inside RetainWell?
Everything you need to build, automate, and optimize cancel flows that retain customers.
Smart Offers
Show targeted discounts, pauses, or trigger custom actions based on cancel reasons.
Exit Surveys
Capture why users leave and tailor actions to each reason.
Real-Time Analytics
Track churn, saves, and retention trends instantly.
Slack & Discord Alerts
Get notified the moment a user cancels or accepts an offer.
Full Customization
Customize every detail from button styles to feedback text.
Team Collaboration
Connect multiple SaaS projects and invite teammates to collaborate securely.
Pricing
Choose the Perfect Plan
Monthly
Yearly
2 MONTHS FREE
Starter
For individuals just getting started
$0
/mo
billed monthly
Up to 10 cancel sessions/mo
Get Started NowWhat do you get:
- Retention Analytics
- Slack & Discord Notifications
- Powered by RetainWell branding
What do you get:
- Everything in Starter
- Priority human support
- Remove 'Powered by RetainWell' branding
MOST POPULAR
What do you get:
- Everything in Pro
- Unlimited cancel sessions
- Dedicated support
1 session = 1 user initiating cancellation in your app
FAQ
Frequently Asked Questions
Get answers to common questions here
We never charge overage fees. When you near your session limit, we’ll notify you to upgrade. After the soft cap, “Powered by RetainWell” branding appears; beyond the hard cap (about 140 %), offer screens are skipped. You can upgrade anytime — no surprises or hidden fees.
RetainWell embeds a lightweight cancel flow into your app. When users click “Cancel,” they’re shown feedback questions and tailored offers like discounts or pauses — helping you retain customers automatically.
Yes. RetainWell uses a restricted Stripe API key with limited, read-only access to customers and subscriptions. No payment data or sensitive information is ever stored.
Most teams go live in under 10 minutes. Just connect Stripe, configure your cancel flow, and paste a single script into your app.
Not at all. The script is lightweight and loads asynchronously, ensuring no impact on performance.
Yes. You can fully customize colors, fonts, button styles, and messages to match your product’s design system.
You’ll see analytics for churn reasons, save rates, offer performance, and real-time retention metrics. Insights help you refine your offers and reduce churn further.
Currently, we’re Stripe-first, but integrations with other platforms are on our roadmap.
Yes. All flows are designed to meet the latest “click-to-cancel” compliance standards for subscription cancellations.
Click “Get Started Free” on the homepage, connect Stripe, and you’ll have your first cancel flow live in minutes.